Install PHP 7 and all extension needed with the apt command below. In this step, we will install PHP 7 and all of those extensions and then configure PHP to run with Nginx web server. OsTicket requires some PHP extension for the installation, including php-gd, imap, xml and mbstring. Now make sure all the services are running by checking the server port of the services Now start Nginx and MySQL with the following systemctl command You will be asked for the MySQL root password, type in a secure MySQL password. Sudo apt-get install -y nginx mysql-server Install Nginx and MySQL server from the Ubuntu repository, and then enable all services to start at boot time. MySQL database with valid username, password and hostname.Dashboard Reports : Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.
INSTALL OSTICKET ON WINDOWS SERVER REGISTRATION
No user account or registration required to submit a ticket. User can login using email and ticket ID. Customer Portal : All support requests and responses are archived online.Service Level Agreements : SLA Plans allow you to track tickets and due dates without the hassle.Activity logs let you see events or actions that have been taken, when they took place, and by whom. Internal Notes : Add internal notes to tickets for staff.Auto-Responder : Configurable automatic reply sent out when a new ticket is opened or a message is received.Assign and Transfer : Transfer tickets between departments to make sure it’s being handled by the correct staff.
Rich Text HTML Ticket Filters : Define rules to route incoming tickets to the right departments or staff members, and action triggers.Custom Fields : Customize the data collected from users when submitting a ticket to help get straight to the issue.If you need a means for help ticket submission and tracking, if you need to be able to assign tickets to staff, and alert staff and clients, you should take a good long look at this system. With a remarkable flexibility, osTicket can be made to do just about anything you need it to do. osTicket is a help system for anyone from small companies to enterprises. OsTicket is an open source customer support ticket management software based on PHP and MySQL.
0 kommentar(er)
